Please... stay on the line.

Your call is important to us.
We will be with you shortly.

Always in a voice that is meant to convey sincerity. But you wait and wait and wait on hold, then when someone finally gets to you, they don't really care.

They're just doing their job, marking time until it's time to go home or on to the next call.
You're just a voice on the other end of the line.
One voice among many.
So go ahead and call.

Good luck with that.
~~~~~~~~~~~~~~~~~~~

So I have a work issue. I have been trying to figure out how to state it here.
I am not unhappy with my job, I am not unhappy with my company... you know the routine.

But I feel like a valid concern I have about a possible child safety issue is not being addressed or listened to.

I spent three days composing an email in my head about it, and finally sent it this morning to the person who's next up the line.

It was a polite email, I worked very hard to make it so. I am not angry, after all, I am just attempting to explain my concerns.

She responded in kind, was polite and everything... but it felt like 'Thank you for calling, your call is important to us.'

And the actual issue was not addressed. I was... brushed off.

So now I'm deciding what I want to do next.
That may include sharing part of the story here, may not.

I need to emphasize here that it's not an issue that's currently going on, and that no children are being endangered. It's just a concern I have. And I am not going to just let it go without exhausting every possible way of solving the issue.

And once again I'm really glad I invested in such an expensive saddle. Keeps my ass from being so sore when I'm tilting at windmills.

Have a happy Friday!!