Monday morning about 10, my telephone rang.
As usual, I glanced at the display to see who was calling. Although we're in the the do not call registry, we still get at least one call from a telemarketer every week. It's a pain in the ass, and I don't care to talk to them. Easier just to let the machine answer it. It seems after about eight or nine times of listening to my message, (Hi, you've reached... well, if you're calling here, you should already know who you've reached. Leave us a message, and if you're someone we wanted to hear from, we'll call you back!) most of them get the idea. Funny, they don't usually leave a message, either. ;)
Monday's call came from Dr Jay's.com. The machine picked up, and a female voice told me that she was calling to confirm my order.
Um... no. So I picked up the telephone, and talked to the nice person on the line. Apparently, someone had used a credit card that was issued in my name to order about $200.00 worth of "urban wear."
Nothing I'd be caught dead in, really.
When I said I had not ordered anything, she said, "Do you have a VISA card ending in ####?
Yes. I do. Oops.
I thanked her for calling and verified that I had not ordered anything from them. I don't know what tipped them off, but I'm sure glad something did!
So I called my credit card company immediately, and we found that charge plus one other fraudulent charge on my account. They have canceled the card and will be issuing us new ones.
I checked our credit reports, and there is nothing adverse on there. No one has opened any new accounts in either of our names, and it all looks good.
My guess is that it was sloppy security by the Canadian pharmacy I ordered the Sumatriptan from. The first time I ordered stuff from them, I got an email saying that customer information had been hacked and received about 20 phone calls from someone claiming to be a pharmacy and trying to sell me drugs.
The second time I ordered the medication, I used my VISA... the one that someone got the number to. Of course there is no way of knowing how someone got that number, but I'm very grateful to Dr Jay's and will be sending them an actual letter, thanking them for catching the fraud and calling me. Who knows what could have happened?
Matt says that it's common for credit card thieves to charge a few small things to make sure the card is good, and then go crazy and spend thousands.
I don't know any credit card thieves (or at least I don't think I do) so I can't ask one.
That would be my guess too..so sorry this happened to you. Blessings
ReplyDeleteSo sorry. At least you caught them before they did major damage.
ReplyDeleteHugs!!
Coincidentally, the one time my parents had a problem with someone trying to use their credit card number, it stemmed from ordering some sort of medication from a pharmacy.
ReplyDeleteScary! Lucky you were there to hear the message and had the sense to pick up the phone.
ReplyDeleteGood thing you caught that one, and kudos to Dr. Jay's!
ReplyDeleteMy father in law thought he was ordering his medicine the other day and they sent him some male toys! LOL!
ReplyDeleteI used to work for a major credit card company and fraud is an ugly business. Thankfully, most banks back you up on this mess and straighten it out post haste.
ReplyDeleteWe had fraud through P@yP@al a year ago to the tune of 2500.00. Thankfully, the second amount didn't go thru and the first was credited back immediately. But what a pain since it was our check cards and we had to close the account which meant no checks, no check cards, etc.